General Manager, Market Operations

Princeton, NJ

Full Time

Field Operations

Senior Manager/Supervisor

Job Title: General Manager, Market Operations
Location: Onsite - Princeton, NJ
Employee Type: Full Time, Exempt
Compensation: $150,000 Annually + Full Benefit Package and Bonus Opportunity

About Us:
Join a dynamic startup poised for growth and innovation in the mobility sector. Flexcar is the first and only zero down, month-to-month car lease. Currently active in four markets and expanding rapidly, Flexcar is pioneering a new category in the $90 billion automotive industry.

As a key player in our launch, you will be at the forefront of customer experience, driving operational excellence while collaborating with C-Level executives and cross-functional teams.

At Flexcar, we don’t sell cars. We sell freedom.

Freedom from car loans.
Freedom from used car salesmen, insurance agents, and car mechanics.
Freedom to cancel anytime.
Freedom to drive any car, anytime.

Role Overview:
The General Manager, Market Operations will oversee a high-impact, seven-day-a-week operation. This role encompasses market operating costs, vehicle inventory control and reconciliation, vehicle logistics, member experience, service and repair, and vehicle infleeting and defleeting. A market for Flexcar may be a stand-alone city, or include multiple cities. The role oversees all operations for a variable-sized fleet and takes ownership of all site activities and processes.

What You’ll Do:

Strategic Leadership: Take fiscal responsibility for the P&L of all locations within your market, proposing strategies to enhance site profitability and operational efficiency.
Performance Ownership: Total ownership of all site operations metrics, including available inventory, unavailable inventory, service inventory, inventory dwell time, registration hold, and other relevant metrics.
Team Management: Maintain appropriate staffing levels to meet business demands while adhering to budget guidelines; motivate and develop your team through regular feedback and performance reviews.
Vendor Relations: Cultivate strong relationships with vendors to optimize costs and improve turnaround times.
Innovation Driver: Lead pilot initiatives, providing valuable insights and constructive feedback to the leadership team to drive continuous improvement.
Data-Driven Decision Making: Create and analyze reports to assess site metrics, identify gaps, and implement action plans for improvement.
C-Level Engagement: Collaborate effectively with senior leadership, communicating clearly and concisely to drive strategic initiatives.

What Drives Success for This Role:

Experience: 7-10 years of operations management, preferably in vehicle operations/service; prior P&L ownership experience is a plus.
Educational Background: MBA preferred, Bachelor's degree in Operations Management or related fields is advantageous.
Communication Skills: Exceptional ability to communicate across all levels of leadership and with cross-functional teams, including facilities, real estate, and product teams.
Flexibility & Resilience: Willingness to cover all operational hours, including evenings, weekends, and holidays, with the ability to adapt quickly to changing business demands.
Physical Requirements: Ability to carry tools and equipment (up to 50 lbs.) and work outdoors in varying weather conditions.
Travel: Willingness to travel to all locations within the market as needed.

What You’ll Love About This Role:

Supportive Leadership: Your leadership team is dedicated to ensuring you have the resources and support you need to succeed.
Influence Change: As a key influencer in our organization, you will have the opportunity to drive meaningful change and impact our growth trajectory.
Hands-On Impact: Experience the satisfaction of seeing the processes you implement drive real results in the field.
Dynamic Environment: Enjoy the excitement of a role where each day presents new challenges and opportunities.

What Tops Off the Tank:

Rest & Relaxation: Start with 24 paid days off a year (10 PTO, 4 holiday, 4 floating holiday and 5 sick)
Future Savings: Benefit from a 401(k) plan with company match from day one.
Family Expansion: Take advantage of up to twelve weeks of paid family leave.
Employee Benefits: Medical, Dental, Vision eligibility day one. Enjoy discounted rates on Flexcar products.

Flexcar is rapidly growing, and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar. 

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Who Are We:

We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile:

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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