Parts and Service Specialist
Job Title: Parts and Service Specialist
Department: Market Operations (Field)
Employee Type: Full Time, Non-Exempt
Compensation: $22.50+/hr + Full Benefit Package
Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures to assist with maintenance and repairs of Flexcar vehicles. This employee will be responsible for parts sales, parts stocking, ordering, receiving, returns, cycle counting and physical inventory, customer appointment scheduling, and other duties as required.
What You’ll Love about this Role:
Being a core member of our Onsite Market Operations team – our customer satisfaction depends on you.
Being part of an automotive company that recognizes talent – where you can make a difference.
We are growing quickly – which means your career can grow quickly with us too.
What Drives Success for this Role:
Identify, order, and maintain correct supplies and parts in order to properly service vehicles.
Actively negotiate favorable costs/terms with local vendors for parts and supplies.
Meet and greet all service customers in a manner that embodies a customer centric experience
Handle direct customer contacts, transferred called from customer care, and assist in planning for each customer.
Use functional knowledge, investigate customer concerns and ask probing questions to solve customer concerns as quickly as possible.
Using company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
Track core returns, and process them back to vendors for timely core credits.
Return parts as needed to keep on-hand parts to a minimum.
Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.)
Assist with Environmental Health and Safey EH&S compliance for site in conjunction with Site Lead
Establish specific time with all customers to update them on the status of their vehicle, whether they are waiting or dropped off their vehicle, and consistently meet those call time commitments.
Keep customers informed throughout the repair process and give relevant updates to ensure a smooth communication process.
Create, manage, and problem solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, route work to technicians, and work with vendors to complete work on vehicles that cannot be completed in-house.
Remain calm, solution oriented, and empathetic throughout escalated customer interactions.
Follow Flexcar standard operating procedures (SOPs) at all times.
Keep workplace free and clear of hazards, according to 5S standards.
Review work orders for accuracy of work performed and parts installed.
Use of computers, including internal and external technology systems in order tocomplete daily assignments.
Assist in onboarding other new team members and be a good team player Provide support to other associates and managers as needed.
Flexibility to work days, evenings, weekends and/or holidays.
Willingness to work in varying weather conditions.
Ability to carry tools and supplies up to 75lbs.
Valid driver’s license and an acceptable driving record (per company standards)
3+ years of service and parts experience is preferred.
At least 18 years old
What Tops Off the Tank:
Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and three floating holidays you choose
Save for Your Future! 401(k) with company match from day one of hire
Expand The Family! Paid family leave available for all full-time employees
Drive a Flexcar! Discounted employee rate on Flexcar products
Who Are We?
Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 Billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.
Flexcar is rapidly growing, and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.
The Extra Mile:
We encourage Flexsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.