Service Support Specialist

Auburn, MA

Full Time

Field Operations

Mid Level

Title: Service Support Specialist
Location: Auburn, MA
Employee Type: Full-Time
Pay Rate: $24/hr + Full Benefit Package!

As a Flexcar Service Support Specialist, you'll act as the primary liaison between our members and our internal/external repair partners. You'll provide world class member service while managing the entire repair process, including: assessing vehicle issues, coordinating with technicians and shops and deliver timely and high-quality resolutions for our Flexcar members. Your role also involves managing service appointments, receiving members into the building, resolving member concerns, and ensuring we keep our members informed throughout the process.

What You’ll Do:

Greet members in a member-centric way as they enter the building for their appointments, or as walk-ins.

Consult with members both over the phone and in person to gather information on their vehicle service concern.

Quickly figure out the best route to resolution for our members and coordinate each step along the way.

Consistently follow up and keep members informed of their vehicle’s status.

Keep and maintain accurate records for each service vehicle.

Take complex mechanical issues and present them in clear, concise explanations.

Form partnerships with third-party repair facilities to help expand our repair footprint.

Work with our Member Concierge team to help members swap into a different vehicle as needed.

Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members.

What You’ll Love About this Role: 

Being a core member of the Service Team – Our members depend on you to get them up and running!

No sales! Our #1 Priority is our members experience and fast issue resolution, sales and add-ons are not part of the experience.

Being part of an automotive company that recognizes talent – where you can make a difference.

We are growing quickly – which means your career can grow quickly with us too!

What Drives Success for this Role: 

Previous automotive service experience, and an understanding of vehicle service flow, is preferred, not required

Being an effective multitasker with strong time management skills

Tech savviness – you'll be using a company provided smartphone throughout your day to manage tasks

Ability to work in a customer-centric environment

Excellent verbal and written communication skills

Operating as a team player in a fast-paced environment

Flexibility to workdays, evenings, weekends and/or holidays

Willingness to work outdoors (weather and other conditions vary)

Ability to carry tools and marketing materials (up to 50 lbs.)

Valid driver’s license and an acceptable driving record (per company standards)

At least 18 years old

What Tops Off the Tank:

Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose

Save for Your Future! 401(k) with company match from day one of hire

Expand The Family! Paid family leave available for all full-time employees

Focus on Wellness! Company sponsored ClassPass wellness partnership available

Drive a Flexcar! Discounted employee rate on Flexcar products

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

Who Are We:

We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile:

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you at least 18 years old?*

Do you have a clean and valid Driver's License?*

Do you have 3 or more convictions in the past 2 years for moving violations such as speeding, not using a seat belt, cell phone use, not stopping for a red light, etc.?*

Do you have a High School Diploma?*

Are you legally authorized to work in the U.S.?*

Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?*

Have you previously been employed by Flexcar?*

Do you have any family members/relatives that are actively employed at Flexcar?*

Have you ever been a Flexcar Customer or Member?*

If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.

Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Service Support Specialist

Apply for this position