Job Title: On-Flex Service Coordinator 

Locations: San Jose, CA (Onsite) and Richmond, CA (Onsite) 
Employment Type: Non-Exempt, Full-Time 

Compensation: $30.00 – $32.00 per hour + Plus full benefits (eligible Day One) 

About Flexcar 

Flexcar empowers individuals with a flexible alternative to traditional car ownership through a month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient, affordable vehicle solution for our members. 

Flexcar is rapidly growing, and we are building a collaborative, driven team committed to delivering an exceptional customer experience. 

Position Overview 

The On-Flex Service Coordinator oversees and coordinates the repair process for Flexcar members, ensuring efficient service operations and a high-quality customer experience. This role blends operational coordination and customer communication in a fast-paced environment. 

This is a non-exempt position and is eligible for overtime compensation under California law, including: 

• Overtime for hours worked over 8 in a workday 

• Double time for hours worked over 12 in a workday 

• Overtime premiums for qualifying seventh consecutive workdays 

Essential Functions 

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. 

• Coordinate the repair process for Flexcar vehicles at hubs and via mobile services 

• Communicate proactively with members regarding repair timelines and status updates 

• Deliver a professional and efficient on-site customer experience 

• Coordinate with repair and parts teams to ensure readiness for scheduled appointments 

• Confirm upcoming appointments and clarify service details in advance 

• Oversee servicing of tow-in vehicles and maintain member communication 

• Monitor mobile service productivity and support efficient route scheduling 

• Support service advisors to ensure timely case completion 

• Use internal operational systems to track service tickets and assignments 

• Maintain accurate documentation and timekeeping records 

• Safeguard company vehicles, property, and customer information 

• Comply with Cal/OSHA safety standards and company policies 

Required Qualifications 

• Experience using Microsoft Office Suite 

• Comfort working within technology-driven operations and ticketing systems 

• Strong organizational and communication skills 

• Demonstrated ability to work in a fast-paced, team-oriented environment 

• Flexibility to work days, evenings, weekends, and holidays as business needs require 

• Willingness to work outdoors in varying weather conditions 

• Ability to lift and carry tools or materials up to 50 pounds 

• Valid driver’s license with acceptable driving record 

• At least 18 years of age 

Physical Requirements 

• Frequent standing, walking, and computer use 

• Exposure to outdoor work environments 

• Lifting up to 50 pounds 

Compensation Transparency (California – SB 1162) 

The hourly pay range for this position in California is $30.00 – $32.00 per hour. 

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on: 

• Experience 

• Skills and competencies 

• Geographic location 

• Internal equity considerations 

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws. 

Local Ordinance Compliance 

Flexcar complies with all applicable federal, state and local employment laws, including but not limited to: 

• California minimum wage and overtime laws 

• San Jose Minimum Wage Ordinance 

• Richmond Minimum Wage Ordinance 

• California Healthy Workplaces, Healthy Families Act 

• Applicable local paid sick leave ordinances 

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards. 

Benefits (Subject to Plan Terms and Eligibility) 

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure) 

• Paid Sick Leave in accordance with California and applicable local law 

• Company-paid holidays 

• 401(k) with company match (Day One eligibility) 

• Medical, dental, and vision coverage (Day One eligibility) 

• Weekly pay 

• Uniforms provided 

• Employee discount on Flexcar services 

Work Authorization 

Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law. 

At-Will Employment 

Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment. 

Equal Employment Opportunity  

Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA). 

Flexcar prohibits discrimination and harassment based on: 

• Race (including traits historically associated with race such as hair texture and protective hairstyles) 

• Color 

• Ancestry 

• National origin 

• Religion or creed 

• Age 

• Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions) 

• Gender 

• Gender identity or expression 

• Sexual orientation 

• Marital status 

• Medical condition 

• Genetic information 

• Physical or mental disability 

• Military or veteran status 

• Reproductive health decision-making 

• Any other characteristic protected by applicable law 

Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law. 

  Job Description Disclaimer 

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law. 

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.