Product Operations Analyst, Risk

Boston, MA

Full Time

Data Analytics

Entry Level

Product Operations Analyst, Risk
Location: Onsite, Boston, MA

As a Product Operations Analyst at Flexcar, you will play a crucial role in evaluating the effectiveness of technological products and operational procedures developed by the Risk team. In addition, you will be empowered to use data-driven analysis to identify areas of opportunity and work cross-functionally to prioritize and implement new features and policies. The ideal candidate is ready to organize and tell stories with Flexcar data, work closely alongside the Product team, and quickly identify gaps in existing processes.

At Flexcar, the Risk team uses a combination of software & operations to manage account verification, ID verification, KYC, credit risk, fraud, payments, insurance, accidents, and more. We need a proactive Product Operations Analyst to monitor performance across these vectors, help us build out new and innovative solutions, and be a source of truth for how our risk metrics are performing week to week. This is a dynamic role that will range from deep data analysis to influencing key policy decisions, to helping the Product and Engineering teams build the next wave of Flexcar features.

What You’ll Do:

Own the analysis of Risk key metrics and provide actionable findings to the broader Flexcar team

Work closely with the Product team to evaluate the effectiveness of new and existing features

Collaborate with Operations to determine where Risk policies may need adjusting, and own the implementation those adjustments

Guide key cost/benefit decisions in the Risk ecosystem, to optimize risk mitigation and growth

Become a subject matter expert on the drivers of all key Risk line items on the P&L

What Drives Success for this Role: 

Bachelor’s degree in Economics, Mathematics, Business, or related field

2-4 years of experience working as an Analyst, Product Manager, or in Product Operations

Proficient in SQL; experience with data visualization tools. Able to self-serve data needs

Experience working across multiple departments/teams within an organization

Experience working alongside Product teams at a tech-forward company

Bonus Skills (Nice to Have): 

Experience in fintech, auto, or insurance a plus

Familiarity with Snowflake, Sigma, or Redash
Exposure to modern software development processes
Understanding of customer service software such as Zendesk

What Tops Off the Tank:

Rest & Relax! Unlimited paid time off (we encourage a minimum of 10 days annually) plus twelve corporate company holidays
Save for Your Future! 401(k) with company match from day one of hire
Expand The Family! Up to twelve weeks of paid family leave
Drive a Flexcar! Discounted employee rate on Flexcar products

Who Are We:

We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile:

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Product Operations Analyst, Risk

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