Mechanical Operations Coordinator

Lilburn, GA

Full Time

Field Operations

Experienced

Job Title: Mechanical Operations Coordinator

Department: Market Operations (Field)  

Employee Type: Full Time, Non-Exempt  

Compensation: $27.00/hr

A Mechanical Operations Coordinator (MOC) at Flexcar plays a crucial role in ensuring efficient service operations, with a strong focus on managing out-of-service (OOS) inventory, coordinating daily tasks, and delivering an exceptional customer experience. You will develop expertise in all service areas, such as automotive parts, fleet inventory control, out-of-service vehicle management, reconditioning, and lifecycle management. You will also ensure OOS inventory is tracked effectively and ensure progress through repair stages is monitored and reported by coordinating individual workloads and dispatch teams, including Operations Specialists, Member Concierges, or Service teams, to prioritize and complete tasks. You will focus on vehicles requiring service, ensuring timely return to inventory and utilize inventory tracking tools and operational systems to monitor OOS vehicles, manage service timelines, and optimize repair workflows in order to maximize fleet availability. This position works under the direct supervision of the Operations Manager or General Manager, providing them regular updates on shop efficiency and OOS inventory progress.

What You'll Do:

Proactively Manage Inventory: Identify and address bottlenecks in repair and service processes to maximize inventory availability. Advocate for OOS vehicles, ensuring proactive efforts to minimize downtime and return vehicles to active service.
Daily Success Metrics: Monitor and report daily shop efficiency, ensuring OOS vehicles meet repair timelines and are promptly returned to the fleet.
Lead 5S Methodology: Implement and lead the 5S methodology to organize service areas, ensuring tools, parts, and processes support efficient operations.
Customer Service Excellence: Assist customers on-site or through direct coordination with remote Customer Care teams, ensuring their needs are met seamlessly.
Collaborate Across Teams: Work closely with vendors, Loss Prevention, and internal teams to expedite repairs and maintain accurate inventory records, including timely return of parts and cores.

What You’ll Love About this Role:

Being a core member of the Team– our customer safety, satisfaction, and company reputation depend on you!

Being part of an automotive company that recognizes talent – The opportunity to learn new skills, contribute to the evolution of the company, and deliver a high-quality experience to our members.

We are growing quickly – which means your career can grow quickly with us too!

What Drives Success for this Role:

Engage all customers in a manner that embodies a customer centric experience.

Experience working with Microsoft Office Suite

Tech Savviness - Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.

Demonstrated history of being a quick learner and a passionate worker

Operating as a team player in a fast-paced environment

Flexibility to workdays, evenings, weekends and/or holidays

Willingness to work outdoors (weather and other conditions vary)

Ability to carry tools and marketing materials (up to 50 lbs.)

Valid Driver’s License and an acceptable driving record (per company standards)

What Tops Off the Tank:       

Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose.

Save for Your Future! 401(k) with company match from day one of hire.

Expand The Family! Paid family leave available for all full-time employees.

Drive a Flexcar! Discounted employee rate on Flexcar products

Who Are We:

We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile:

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Mechanical Operations Coordinator

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