Auto Claims Support Specialist

Auburn, MA

Full Time

Market Operations

Mid Level

Title: Auto Claims Support Specialist

Location: Auburn, MA
Employee Type: Full-Time
Pay Rate: $24/hr + Full Benefit Package!

As a Flexcar Auto Claims Support Specialist, you'll act as the primary liaison between our members and our internal/external claims and incident partners. You'll provide world class member service while managing the entire damage recovery process, including reviewing past, current, and future incident reports to ensure member incident reports are processed efficiently with an eye toward improving damage fee recovery. Your role also includes providing reports and status updates to enhance tracking efforts.

What You’ll Do:

Triage incident reports to ensure our members and our field teams know what to expect
Consult with members both over the phone and via email to gather information on their incident
Review claims files for completed incident reports, damage assessments, deductible invoices, and trigger subrogation reviews
Act as a liaison between our market team, damage writers, third party claims administrator, and our members
Review customer history and incident details, balancing low-risk and low-damage cases against standard eligibility guidelines
Identify escalation paths to ensure fast resolution of claims by working in tandem with Care, Security, Risk, Billing, and Field Operations teams
Process customer billing notifications and invoices in a timely manner
Audit claims, invoices, payments, and payment plans to ensure successful damage recovery
Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members while enhancing damage fee recovery

What You’ll Love About this Role:

Being a core member of the Flexcar Team – Our members depend on you to help them when they need it most!
Contribute directly to the company’s financial success – help us mitigate risk and improve recovery rates on damages.
Being part of an automotive company that recognizes talent – where you can make a difference.
We are growing quickly – which means your career can grow quickly with us too!

What Drives Success for this Role:

Previous claims or first notice of loss experience required
Being an effective multitasker with strong time management skills
Tech savviness – you'll be using multiple internal and external systems to manage your daily tasks
Ability to work in a customer-centric environment
Excellent verbal and written communication skills
Operating as a team player in a fast-paced environment
Flexibility to workdays, evenings, weekends and/or holidays
Willingness to work outdoors (weather and other conditions vary)
Ability to carry tools and marketing materials (up to 50 lbs.)
Valid driver’s license and an acceptable driving record (per company standards)
At least 18 years old

What Tops Off the Tank:

Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose

Save for Your Future! 401(k) with company match from day one of hire

Expand The Family! Paid family leave available for all full-time employees

Focus on Wellness! Company sponsored ClassPass wellness partnership available

Drive a Flexcar! Discounted employee rate on Flexcar products

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

Who Are We:

We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile:

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Auto Claims Support Specialist

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